Terms and conditions
Delivery and Click and Collect.
We have sending items mail order for over 75 years, so have a lot of experience of packing and sending plants and gardening goods. We offer the following services, click on the link for more details.
- Nationwide delivery by couriers or by pallet.
- Local delivery on our own vehicle.
- Click and Collect from the Garden Centre.
Further information on delivery time see under despatch below.
Non-Delivery or Damage
An estimated delivery will be advised on your order confirmation. If you have supplied us with an e-mail address you will be notified when your order is ready for despatch and then when it is despatched with the courier details. Except some remote Scottish & offshore locations all orders are despatched on a next working day service. Please contact us if your order is not delivered within 2 working days of despatch.
Please unpack and check your order as soon as possible and notify us within 3 days of receipt of any damage or shortages. We can accept no responsibility for loss or damage if these conditions are not met.
Before Your Plants Arrive/Planting And Pruning Instructions
Please read the notes in the plant guide. Full planting and pruning hints will be enclosed with each order.
As our catalogue is printed before the end of the growing season all sizes are based on anticipated growth rates.
PLANTS ARE DESPATCHED FROM THE NURSERY AS SOON AS POSSIBLE, BUT AT CERTAIN TIMES OF THE YEAR THERE MAY BE A DELAY OF SEVERAL WEEKS FROM THE RECEIPT OF AN ORDER TO ITS DESPATCH.
The main problem is caused by the build up of orders for bare rooted plants in September and October while we are waiting for the plants to become dormant, so if you want your plants in November please order early. As far as possible we despatch orders in the sequence in which we receive them, subject always to availability of the plants. We try to avoid despatching plants when the ground is frozen. We do find that planting in autumn, January and February causes fewest problems. In March and April the plants have often started into growth and are more susceptible to adverse conditions and delays in transit.
Pot grown and cell grown plants (marked Pg, Cg in the catalogue) are usually available for despatch or collection all year round. Bare rooted plants (listed as Sd, Br or Tr in the catalogue) can only be despatched when dormant, normally from late-November until March, but these dates vary with the weather and with the variety of plant.
In the event of non-availability, we can try to substitute with smaller or younger plants, or similar varieties. If you would like us to send substitutes please say so on your order. We reserve the right to send available plants and not charge (or refund if payment has been made) for out-of-stock items.
Changing and Cancelling Your Order
You can change or cancel your order at any time up to the time your order is packed or reserved for collection with the exception of non-stock lines which you have requested us to order for you. When paying by credit or debit card we do not charge your card until the goods are packed or reserved.
Please call us on 01280 827925 and quote your order reference number to change your order.
Warranty and Returns/Refund Policy
If you would like to cancel or change your order before it is despatched or collected please contact us. We don't charge your card until the order is ready for despatch/collection. If you order has reached this stage and you have been charged you will receive a full refund, unless your order contains items specially ordered or customised for you.
All plants and goods are sent out in good condition, but if you are dissatisfied on receipt of goods please first contact us on 01280 827925 or by email to discuss this.
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. If the goods are returned to us within 14 days as unused, in their original packaging and in a state that they can be resold we will offer you an exchange, a credit note or a refund. With plants they would need to be cared for during the time you have them (for example, making sure they are in a frost free place and watered if needed).
If the product you received was damaged, incorrect or faulty item we will pay for the cost of returning the item (if the item was sent to you, rather than collected from the shop). Otherwise it is your responsibility to pay for the cost of returning the items and for any loss or damage to them in transit back to us. For this reason we recommend that you use a recorded delivery service. In this case we can arrange for a carrier to pick up the parcel(s) at your cost.
Refunds will be done through the same payment method that was used to pay for the items.
When plants are newly transplanted they are more susceptible to diseases and adverse conditions. A healthy plant can fail should it become dried out, be planted in unsuitable conditions, be affected by cold whilst not established, or many other like factors and we cannot accept responsibility for failures. Should any failures occur we will consider claims if sent by August with complete details and we would usually offer to replace the plants in the autumn at half-price plus normal carriage charge. This offer does not affect your statutory rights.
Plant Passport Scheme
We are registered under the plant passport scheme, our number is UK/EW 14004. If you are a trade customer needing plant passport paperwork please ask when ordering.
All prices include VAT at 20% where applicable. If you require a VAT receipt please contact our customer service team.
Conditions of Use
Buckingham Nurseries and Garden Centre and its associates provide their services to you subject to the terms on this page. If you visit or shop within this website, you accept these conditions. Please read them carefully.
By placing an order on this site a customer is making an offer to purchase goods. Our acceptance of your order will take place only when we despatch your order or it is confirmed as ready for collection. Prior to this we have the right to decline an order for any reason, including legal and regulatory reasons.
Our stock figures are updated regularly, however, if we don't have the stock available or find other errors with in processing your order we will contact you as soon as possible to offer you an alternative or a refund (if payment has been taken).
Buckingham Nurseries and Garden Centre and its associates attempt to be as accurate as possible. However, Buckingham Nurseries and Garden Centre does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Many of the pictures of plants are of mature plants, rather than the plants supplied.
Disclaimer of warranties and limitation of liability this site is provided by Buckingham Nurseries and Garden Centre on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Buckingham Nurseries and Garden Centre disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We does not warrant that this site, its servers, or e-mail sent from Buckingham Nurseries and Garden Centre are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Most pictures of plants on this website are of mature plants. If you would like to have a picture of a what a our current stock of a variety looks like please contact us.
The contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.
Buckingham Nurseries and Garden Centre's trademarks and trade dress may not be used in connection with any product or service that is not Buckingham Nurseries and Garden Centre's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Buckingham Nurseries and Garden Centre. All other trademarks not owned by Buckingham Nurseries and Garden Centre or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Buckingham Nurseries and Garden Centre or its subsidiaries.
Site Policies, Modification, and Severability
Please review our other policies, such as our Delivery and Returns policy, posted on this site. These policies also govern your visit to Buckingham Nurseries and Garden Centre. We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.