Delivery & Collection

We have been sending items mail order for over 75 years, so have a lot of experience of packing and sending plants and gardening goods. We offer the following services, click on the link for more details.

How we pack our plants

For items sent by courier we have designed a special box, know to us as a 'Toblerone®', in which plants can be
securely fastened. The rigid cardboard protects the plants ensuring that they reach you in perfect condition.

Bare rooted plants are lifted from our field or plant beds (to keep them in best health we don't keep them in cold storage). We make sure the roots are moist and then wrap them in straw or recycled shredded cardboard. The roots are then wrapped in plastic to ensure they stay moist while in transit. They are then ready to be secured to the box by cable ties.

Pot grown and cell grown plants are wrapped in newspaper and they are then carefully packed in cardboard boxes.

Some larger orders and larger special order items are sent by a specialist pallet company. They will require a level location to unload the pallet and we will check this with you before using a pallet service.

The couriers collect from us on a daily basis and in most cases parcels are sent on a next working day service so the plants will have been out of the ground for a very short while before reaching their destination.

The couriers prefer to have a signature for delivery, but if this is not possible please give us clear instructions where the goods should be left securely.