DELIVERY: Carriage and Packing.

SPECIFIED DATE DELVIERY - If you require delivery on a specified date, as long as it is a normal working day, we can arrange this through a next working day delivery service. This service is subject to sufficient notice being given, the weather, and availability of goods. We would appreciate as much notice as possible, especially during peak periods, such as November, December and March. Please put your requested date in 'Extra Information' above.

STANDARD DELIVERY -By carrier (UPS, FedEx or Tuffnells) and where there is a fixed price it is shown below.

For delivery time see under 'despatch' below.

COLLECTION FROM THE GARDEN CENTRE.

If you live near enough to the Garden Centre you are welcome to come and personally collect your plants and sundries. Bare rooted plants are only available when the plants are dormant (depending on the weather this is normally in November). Please check that we still have the varieties you want before setting out.

If you would like us to reserve plants for you we can do this but we shall charge a reservation fee of £5.00. When the order has been reserved the value will be charged to your credit card.

Alternatively we can get the plants ready for you when you arrive, but if it is a large quantity it will take a little time. However, this will give you time to browse around the large range of container grown trees and shrubs, look around the shop or simply have a cup of tea or coffee!

NON-DELIVERY OR DAMAGE.

For orders placed before the beginning of November, advise of non-delivery by the end of November. For orders placed between November and April, advise of non-delivery if order is not received within a month. In the event of damage to goods in transit please notify us within three days of receipt. We can accept no responsibility for loss or damage if these conditions are not met.

BEFORE YOUR PLANTS ARRIVE/PLANTING AND PRUNING INSTRUCTIONS

Please read the notes in the plant guide. Full planting and pruning hints will be enclosed with each order.

ALL SIZES.

As this catalogue is printed before the end of the growing season all sizes are based on anticipated growth rates.

DESPATCH.

PLANTS ARE DESPATCHED FROM THE NURSERY AS SOON AS POSSIBLE, BUT AT CERTAIN TIMES OF THE YEAR THERE MAY BE A DELAY OF SEVERAL WEEKS FROM THE RECEIPT OF AN ORDER TO ITS DESPATCH.

The main problem is caused by the build up of orders for bare rooted plants in September and October while we are waiting for the plants to become dormant, so if you want your plants in November please order early. As far as possible we despatch orders in the sequence in which we receive them, subject always to availability of the plants. We try to avoid despatching plants when the ground is frozen. We do find that planting in autumn, January and February causes fewest problems. In March and April the plants have often started into growth and are more susceptible to adverse conditions and delays in transit.

AVAILABILITY.

Pot grown and cell grown plants (marked Pg, CG and CG10 in the catalogue) are usually available for despatch or collection all year round. Bare rooted plants (listed as Sd, Br or Tr in the catalogue) can only be despatched when dormant, normally from mid-November until early April, but these dates vary with the weather and with the variety of plant.

SUBSTITUTES.

In the event of non-availability, we would try to substitute with smaller/younger plants, or similar varieties whenever possible. If you order on-line you will be asked if you would like us to do this. Otherwise, if you are ordering by fax, phone or post and do not wish us to send substitutes please say so on your order. We reserve the right to send the available plants and refund for unavailable plants.

CHANGING AND CANCELLING YOUR ORDER.

You can change or cancel your order at any time up to the time your order is packed or reserved for collection with the expeception of non-stock lines which you have requested us to order for you. When paying by credit or debit card we do not charge your card until the goods are packed or reserved.

Please call us on 01280 827925 and quote your order reference number to change your order.

WARRANTY AND RETURNS/REFUND POLICY.

All plants are sent out in good condition, but if you are dissatisfied on receipt of goods we shall refund your money for the cost of any goods returned if they are returned properly packed within 3 days of receipt. Please call us on 01280 827925 to discuss this.

When plants are newly transplanted they are more susceptible to diseases and adverse conditions. A healthy plant can fail should it become dried out, be planted in unsuitable conditions, be affected by cold whilst not established, or many other like factors and we cannot accept responsibility for failures. Should any failures occur we will consider claims if sent by August with complete details and we would usually offer to replace the plants in the autumn at half-price plus normal carriage charge. This offer does not affect your statutory rights.

PLANT PASSPORT SCHEME.

We registered under the plant passport scheme, our number is UK/EW 14004. If you are a trade customer needing plant passport paperwork please ask when ordering.

VAT

All prices include VAT at 20% where applicable. If you require a VAT receipt please contact our customer service team.

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